About Pacific Elite

Restoration in first place.

Property damage can involve emergency response, cleanup, contents care, specialized work, and repairs. Pacific Elite gives homeowners one place to turn as the project moves from one part of the work to the next.

Restoration team coordinating work beside a service van.

31

yrs

Serving Long Island families

9,400

+

Homes we have worked in

4.9

★

Average review across 600+

45

min

Average emergency response

Flow's Plumbing crew at work on Long Island

Your Home Is Not Just Another Worksite

Who We Are

Property Damage Rarely Needs Just One Trade.

Pacific Elite Restoration manages the work that follows water, fire, smoke, mold, and other property damage. A project may require removal, drying, contents care, specialized cleaning, and repairs sometimes several at once.

We bring in the right specialists as the needs become clear and keep the project moving from one phase to the next. Instead of leaving the homeowner to chase separate companies, there is one place to call and one team keeping track of the whole job.

What Matters to Us

Your Home Is Not Just Another Worksite.

Restoration work can turn ordinary rooms into active work areas. That makes the details matter: protecting unaffected spaces, handling belongings carefully, keeping the site orderly, and respecting the people living around the work.

It also means giving straight answers. When the scope changes, you should know why. When there is a decision to make, you should understand the options. Good restoration is not only about the condition of the property at the end it is also about how the homeowner is treated along the way.

Flow's Plumbing crew at work on Long Island

From the first response to the work that follows.

How it work

From the First Call to the Next Step.

Every property and every job is different. Here is how we move from the first conversation to a clear plan, the work itself, and whatever needs to happen afterward.

1

Tell Us What Happened

Tell Us What Happened

Tell us what you know so far. We’ll ask a few practical questions and determine whether anything needs immediate attention.

Tell us what you know so far. We’ll ask a few practical questions and determine whether anything needs immediate attention.

2

We Review the Situation

We Review the Situation

We look at the affected space and any reports or information you already have. That helps establish what is known and what still needs to be resolved.

We look at the affected space and any reports or information you already have. That helps establish what is known and what still needs to be resolved.

3

We Explain the Work

We Explain the Work

We talk through what needs to happen first, what may follow, and what cannot yet be determined. You understand the proposed scope before work begins.

We talk through what needs to happen first, what may follow, and what cannot yet be determined. You understand the proposed scope before work begins.

4

The Right Team Gets to Work

The Right Team Gets to Work

The appropriate specialists handle the job. If they uncover something that changes the scope, we discuss it with you before moving forward.

Drop cloths down, debris out with us, and permits pulled where the job is filed work.

5

You Know What Comes Next

You Know What Comes Next

We explain what has been completed, what remains open, and whether the next step involves repairs, the return of belongings, or a separate review.

We explain what has been completed, what remains open, and whether the next step involves repairs, the return of belongings, or a separate review.

The Way We Work

You’ll Know What Happens Next.

Property work can change as more becomes visible. We explain the work at the outset, keep you informed as it moves forward, and talk through any change in scope before a new decision is made.

A Clear Starting Point

We walk you through the proposed work and what needs attention first.

Changes Discussed With You

If the work reveals something unexpected, we explain the options before moving ahead.

Someone to Turn To

You have a point of contact for questions while the work is underway.

Protected spaces. Attention to every detail.

In their words

What Homeowners Remember After Is Gone.

★★★★★4.9 average · 617 reviews
  • ★★★★★
    “We were extremely satisfied with the water damage restoration service. The team arrived quickly, found where the moisture had traveled, and explained the entire drying process in a calm and professional way.”
    Frank M.Santa Monika · Water Damage
  • ★★★★★
    “After the fire damage, we felt completely overwhelmed. They treated our home and our family with genuine care, answered every question, and gave us confidence that the restoration was being handled properly.”
    Anna C.Malibu · Fire Damage
  • ★★★★★
    “The mold remediation team was professional, courteous, and very thorough. They clearly explained what had been affected, how the area would be contained, and what needed to be done to make the space safe again”
    Justin D.Beverly Hills · Mold Remediation
  • ★★★★★
    “The pack out process was handled with true white glove care. Every item was carefully documented, packed, and organized, and the team treated our belongings as if they were their own.”
    Bill P.Brentwood · Pack Out
  • ★★★★★
    “From the emergency response and pack out through cleanup and the final repairs, everything was coordinated with professionalism and attention to detail. It was the kind of white glove restoration service we hoped for during a very stressful time.”
    Susan L.Studio City. · Restoration
  • ★★★★★
    “We were nervous about the demolition, but the crew made the process feel controlled and organized. They protected the surrounding areas, kept the jobsite remarkably clean, and explained why each affected material needed to be removed.”
    Eva K.West Hollywood · Water Damage
  • ★★★★★
    “The level of service was exceptional from the first phone call. Someone was always available to answer our questions, provide updates, and guide us through each stage of the water damage restoration.”
    Rebecca F.Woodland Hills · Restoration

Not Sure What You’re Looking At?

Not Sure What You’re Looking At?

You Don’t Have to Diagnose It Before You Call.

You Don’t Have to Diagnose It Before You Call.

Tell us what you can see, when it started. An experienced dispatcher will ask the right questions, guide you through the immediate steps, and get the right response team moving.

START HERE

Start With What You Know.

You don’t need the right terminology or a complete picture of the damage. Share what you noticed and when it began, and our team will review the details and get in touch.