Privacy Policy
Last updated July 1, 2026
Pacific Elite Restoration respects the privacy of people who contact us about their properties. This policy explains what information we collect through our website and communications, how we use it, and whom we share it with.
Information we collect
When you contact us, you may provide your name, phone number, email address, property address, and details you choose to share about a project. If you later proceed with a project, we may receive information needed to coordinate it, such as appointment details, property information, estimates, invoices, and insurance related documents you or the contracting company provide.
Our website and its hosting services may also process technical information needed to deliver and protect the site, such as basic device and browser information and information about site use. See our Cookie Policy for the tools currently in use.
How we use information
We use information to respond to inquiries, arrange a property visit, connect you with available people or contractors, coordinate a project, keep business records, maintain the site, and comply with applicable law. We may contact you about an inquiry or project you initiated. Any separate marketing calls, texts, or email campaigns will be handled in accordance with applicable consent and opt-out requirements.
Who receives information
We may share the information relevant to your request with the company or independent contractor assigned to assess or perform the work, and with service providers that support our email, website, scheduling, and business operations. When needed for a project, information may also be shared with the insurer, adjuster, or other parties involved in that project, consistent with the customer's instructions and applicable law. We may disclose information when required by law or to protect legal rights. We do not publish details or images of your property for marketing merely because you submitted an inquiry.
Retention and security
We keep information for as long as reasonably needed for inquiries, active projects, recordkeeping, disputes, and legal obligations, taking account of the kind of information involved. We use reasonable measures to protect information, but no online system can promise absolute security.
Your Choices
You can contact us using the phone number on our Contact page to ask what information we hold about you, request a correction, or ask us to delete information, subject to applicable law and records we need to keep. If additional California privacy rights apply to our business activities, we will provide the required ways to exercise them. You may also ask us to stop sending marketing communications; project related messages may still be needed for an active request or job.
Tracking and changes
We have not added separate advertising pixels or third party analytics scripts to this website. We do not use website tools that track visitors' activity across other websites for advertising. Accordingly, browser Do Not Track signals do not change how the site currently operates. Third party websites you visit through links have their own practices. We will update this policy and the Cookie Policy if we add tracking tools or materially change how we handle information. We will post a revised effective date and, where appropriate, provide additional notice.
Contact
For privacy questions, please call the number on our Contact page and ask for Pacific Elite Restoration's privacy contact.